Reading Time: 6 minutes Clean Language is deeply agreeable to the client’s heart and soul. David Grove I discovered Clean Language during a Meetup @Flixbus in Berlin https://www.meetup.com/Agile-Learning-Lab-Berlin There are loads of articles about this way of communicating (there’s a list of links at the bottom of this post) and therefore, I want to write about my very personal … Continue reading Clean Language
Reading Time: 4 minutes In these days a lot of new terms are heard. Agility, coaching, agile coach and many more. There are also countless discussions about new work or industry 4.0, just to name a few. For being a certified Professional Scrum Master II and a Professional Scrum Product Owner, I’m very interested about informing myself when it … Continue reading How to bring agilitiy into a company
Reading Time: 5 minutes Today I found an article, which was very interesting to me, because I experienced the same as the author of this article did. First of all, I would like to say, that I am living in Germany for many years and that I love the country and it’s people. But living here also makes me … Continue reading Agile does not work in Germany yet
Reading Time: 3 minutes The Netherlands is a small country, compared to Germany. But they are big when it comes to innovation. Although we are small, there’s a high population density. Amsterdam has only 800.000 inhabitants, but 5.000.000 visitors per year. This creates a parking problem, because the space in the city is quite limited. therefore Amsterdam created a solution. … Continue reading Parking in Holland is digital
Reading Time: 2 minutes Ik leef al heel lang niet meer in Nederland, maar in mijn hart ben ik toch altijd nog hondert procent Nederlander 🙂 En sinds de wereld digitaal wordt, ben ik erg trots op mijn klein landje. Nederland is, samen met Denemarken, Noorwegen en Finland, een pionier als het om de Digitalisering gaat. Elke keer als … Continue reading “Nederlands” parkeren
Reading Time: 3 minutes I live in Germany for many years now, and I really like Germany and the Germans. But, although I am pretty “Germanized”, there are still some German “features” I don’t understand. I’m 54 years old (almost 55) and so I’m a member of the, so-called, generation X, but I’m always curious about new things. When … Continue reading Germans should change their mindset and open up for the new age
Reading Time: 5 minutes When I am doing research about digitalization, there is one significant “buzzword: Customer Service. Although the world, our society and therefore we are getting more and more digital, it seems that humans and their expectations are getting more and more important. I’ve written some articles already about this subject, and therefore I won’t repeat myself … Continue reading How your customers become fans
Reading Time: 2 minutes In our digital world, it’s quite a demanding task to give customers a personal feeling. A bit like it used to be before e-commerce was born. Our parent used to buy in a store and were assisted by a person. When visiting a store more often, or even regular, the business relation would change into … Continue reading Customer First!