B2B + B2C → H2H/P2P

In this day and age, the world is changing rapidly. Techniques are getting more and more advanced, but people are also changing behaviour and expectations.

The consumers of today are more versed with digital amenities and have higher expectations, when it comes to service and products.

Not only the end-consumer, but also the B2B customers, who are always a B2C customer as well. In this sequence, I write about the challenges for B2B in the future..

Europe is a frightened little girl

Europe is a frightened little girl

Reading Time: 2 minutes Please activate JavaScriptto be able to see the Video.https://www.youtube.com/watch?v=75AXINUL47g In Germany, there’s a lot of talk about the demands of consumers which are changing. Loads of articles, endless theory and no action. One of the demands is personalized service. People are done with liveless websites where there is no personal interaction. That’s why here social Continue reading Europe is a frightened little girl

Clean Language

Clean Language

Reading Time: 6 minutes Clean Language is deeply agreeable to the client’s heart and soul. David Grove I discovered Clean Language during a Meetup @Flixbus in Berlin https://www.meetup.com/Agile-Learning-Lab-Berlin There are loads of articles about this way of communicating (there’s a list of links at the bottom of this post) and therefore, I want to write about my very personal Continue reading Clean Language

How to bring agilitiy into a company

How to bring agilitiy into a company

Reading Time: 4 minutes In these days a lot of new terms are heard. Agility, coaching, agile coach and many more. There are also countless discussions about new work or industry 4.0, just to name a few. For being a certified Professional Scrum Master II and a Professional Scrum Product Owner, I’m very interested about informing myself when it Continue reading How to bring agilitiy into a company

Parking in Holland is digital

Parking in Holland is digital

Reading Time: 3 minutes The Netherlands is a small country, compared to Germany. But they are big when it comes to innovation. Although we are small, there’s a high population density. Amsterdam has only 800.000 inhabitants, but 5.000.000 visitors per year. This creates a parking problem, because the space in the city is quite limited. therefore Amsterdam created a solution. Continue reading Parking in Holland is digital

Germans should change their mindset and open up for the new age

Germans should change their mindset and open up for the new age

Reading Time: 3 minutes I live in Germany for many years now, and I really like Germany and the Germans. But, although I am pretty “Germanized”, there are still some German “features” I don’t understand. I’m 54 years old (almost 55) and so I’m a member of the, so-called, generation X, but I’m always curious about new things. When Continue reading Germans should change their mindset and open up for the new age

Mobile Payment will become common in Germany

Mobile Payment will become common in Germany

Reading Time: 3 minutes Paying mobile is a routine in many countries. A great example is China. Alibaba® offers one of the most popular mobile payment services (and a lot more) in China. called Alipay®. Here’s great promotion video on Youtube®. Please activate JavaScriptto be able to see the Video.https://youtu.be/t5ElQaVjQZE Another widely accepted service is WeChat. And, again, a video from Continue reading Mobile Payment will become common in Germany

How your customers become fans

How your customers become fans

Reading Time: 5 minutes When I am doing research about digitalization, there is one significant “buzzword: Customer Service. Although the world, our society and therefore we are getting more and more digital, it seems that humans and their expectations are getting more and more important. I’ve written some articles already about this subject, and therefore I won’t repeat myself Continue reading How your customers become fans